Terms and Conditions

Effective Date: 06-16-2025

Welcome to David L. Queen Books. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our site or making a purchase.

Customer Care

At David L. Queen Books, we are committed to providing heartfelt service and quality products. Your satisfaction is our top priority. Whether you have a question about your order, need help with a product, or simply want to share feedback, we're here to support you every step of the way.

📧 You can contact us at: dlqueensr@gmail.com

We aim to respond to all inquiries within 1–2 business days, excluding weekends and holidays.

We are happy to assist you with:

• Questions about your order status or tracking information

• Issues with damaged, misprinted, or incorrect items

• Product details, customization inquiries, or sizing help

• Clarification on our Return & Exchange Policy

• Suggestions, compliments, or concerns

We believe in respectful, kind, and solution-focused communication. Every customer matters to us, and we strive to create an experience where you feel valued, understood, and cared for—just like the stories we tell.

Products & Fulfillment

All products are made to order and fulfilled by Printful, our third-party production partner. Due to the custom nature of our products, slight variations in color, placement, or packaging may occur.

We reserve the right to discontinue or change products and pricing at any time without notice.

Shipping

Shipping times and rates are outlined on our Shipping Policy page. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or customs.

Returns & Refunds

Please review our full Return & Exchange Policy. We only replace items if they are defective or damaged. No refunds are provided for buyer’s remorse or incorrect orders.

User Conduct

You agree to use our website for lawful purposes only. You must not:
- Interfere with the site’s security or operation
- Submit false information or impersonate someone else
- Copy, resell, or exploit our content or products without permission

Intellectual Property

All content on this site—including logos, images, text, and product designs—is the intellectual property of David L. Queen Books and protected by copyright laws. You may not use our materials without written consent.

Privacy

Your privacy and safety are extremely important to us. At David L. Queen Books, we are committed to protecting your personal information and providing a secure shopping experience.

What We Collect

When you place an order or subscribe to our newsletter, we may collect personal information such as:

• Your name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Payment information (securely processed through third-party platforms)

We only collect the information necessary to fulfill your order, communicate with you, and provide a smooth customer experience.

How We Use Your Information

Your information is used strictly for:

• Processing and shipping orders

• Communicating updates or issues with your purchase

• Sending occasional promotional emails if you opt-in (you can unsubscribe at any time)

• Analyzing customer trends to improve our store and services

We do not sell, rent, or trade your information to any third parties.

Third-Party Services

We partner with trusted third-party services like Printful for order fulfillment and [your payment processor, e.g., Stripe or PayPal] for secure payments. These services have their own privacy and data handling policies, which we encourage you to review.

Website Security

Our website is protected by industry-standard SSL encryption to safeguard your personal and payment information during checkout and browsing. All transactions are processed through secure gateways, and we never store your full credit card information on our servers.

Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our site after changes are posted constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws of the State of [Your State], without regard to its conflict of law provisions.

Your Rights

You have the right to:

• Access and review the personal data we hold about you

• Request corrections or deletions of your data

• Withdraw consent for marketing communications at any time

To make a request, email us at dlqueensr@gmail.com.

Children's Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect or store personal information from children.

Policy Updates

We may update this section to reflect changes in privacy practices or legal requirements. Changes will be posted here with the updated effective date.